Top Tier Customer Experience Professional Development Workshop
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Top Tier Customer Experience Professional Development Workshop Online
How do we provide a “top tier” customer experience? What do our customers NEED? Basic strategies will be discussed, to include the FISH philosophy!
Upon completion of this course, the participant will be able to gain insight on a number of areas within the workshop topic, to include:
- Customer needs/External vs Internal Customers
- Attitudes
- 21 Customer Service skills
- FISH! philosophy
- Tone of voice
- Messaging
- Active listening
- The “Difficult Customer”
| Contact Name | Corinne Taylor |
|---|---|
| Contact Email | ctaylor@sbctc.edu |
| Attendee email reminder | IMPORTANT! Attendee name, attendee email and first/last name must match. If you are registering other attendees, you must use their email address, or your credit card will be charged and prior registrations will be over-written. |
| Accessibility | SBCTC is committed to providing equal access to its programs and events for individuals with disabilities in accordance with the ADA and section 504 of the Rehabilitation Act. Submit accommodation requests to event organizers as soon as possible. |
| Link | zoom.us… |
- Date:
- Thursday, October 8, 2026
- Time:
- 1:00pm - 3:00pm
- Time Zone:
- Pacific Time - US & Canada (change)
- Online:
- This is an online event.
- Event URL:
- https://www.trumba.com/calendars/personal-prof-dev?eventid=196683331
- Categories:
- Faculty Support
Event Organizer
Vanessa Call